Terms & Conditions

Welcome to HGV Training Network Limited and our website www.hgvtrainingnetwork.com
Our website is operated by HGV Training Network Limited, a UK limited company registered in England and Wales under company number 09996668.
Some important details about us:

Our registered office is at Woodgate Studios, 2-8 Games Road, Cockfosters, Herts, EN4 9HN.
Our trading address is at Acorn House, 274 Baker Street, Enfield, EN1 3LD.
We are regulated by: Logistics.org

These conditions tell you about the terms on which:
a. We supply services to you in the form of HGV training courses and other ancillary services.
b. Use of our website

2.1                  We take orders by phone and via email. On receipt of a phone order or email we will send you an order acknowledgement detailing the training course booked with a copy of these terms and conditions.

2.2                  The order shall be deemed accepted by us on receipt of payment whereupon we will send you a confirmation of the course unless you cancel the order with us or we do not accept it. Confirmation details will be sent via email detailing dates, times, vehicles, instructors and a venue. It is your responsibility to ensure you have read this information or there may be a problem with your booking.

2.3                  We reserve the right to cancel a booking or refuse a booking for the following reasons:

2.3.1               we have been unable to successfully process your payment.

2.3.2               you have failed to obtain and maintain any necessary licences, permissions and consents which may be required before the date on which we provide the services.

2.3.3               you have failed to provide such information or details as we may reasonably require in order to provide the services.

2.3.4               there has been an error with the description of the pricing or content of the services.

2.3.5               at our discretion your behaviour is inconsistent with our reputation or not conducive to the delivery of driver training.

2.4                  Before placing an order you must inform us of any medical conditions which may affect you or us during driver training. In addition, it is your responsibility before placing an order to ensure that you take appropriate medical advice as to whether you are fit to participate in the training.

2.5                  Bookings taken are valid for a period of 12 months from receipt of payment. All course elements must be completed within this 12-month period or they will be rendered null and void and refunds will not be given.

2.6                  We accept deposit payments for theory test bookings only. Payment for all other courses must be met in full prior to the commencement of training.

2.7                  We offer a reward scheme where you recommend a friend who books onto one of our courses if the following criteria are met: You friend must book on a “full” training course which equates to HGV and two others being Direct Access and Drivers CPC Course. They must not have approached us before and must be introduced by you. We will then reward you with £50 cash back

3.1                  Please telephone us for a breakdown of all charges. We will be happy to explain all the components of our training and our different charges.

3.2                  We reserve the right to review our charges, however once a booking has been made, we will not increase the price from the one quoted unless your change the location or any elements of the course details.

3.3                  All amounts payable are inclusive of VAT chargeable for the time being at the prevailing rate.

3.4                  All bookings and charges are taken in GBP.

3.5                  Any re-tests are subject to additional charges and fees which you are liable for.

3.6                  We will be unable to assist you with recruitment or a job search with any of our partners or contacts where your training has not been booked through us.

3.7                  We have an agreement in place with our instructor partners nationwide that you cannot re-book on another course or test independently of us with them for a period of 24 months post your training or completion of other services with us has taken place.

3.8                  HGV Training Network accepts no responsibility for any fixed penalty notices, traffic endorsements or driving offences committed whilst the client is in control of the vehicle. Any such offences will be payable by the client in full within the specified time limits.
Any failure to make this payment will incur further charges at our rate of £60 per hour.

Please notify us immediately if you wish to cancel your booking. We have the following cancellation policy in place. Requests to cancel can be made in the following ways:

4.1                  In writing via Royal Mail recorded delivery to our registered address.

4.2                  Email to: cancellations@hgvtrainingnetwork.com

4.3                  4.3.1               On booking we provide an option for a subscription to the online theory test revision. If you activate this, we will retain £200 on account of our charges.

4.3.2               If the medical is booked, we will retain £100 on account of our charges, as this cannot be cancelled once booked and confirmed.

4.4                  We will make the following refunds:

4.4.1               14 days’ notice and booking not started FULL REFUND (pursuant to Consumer Contracts (Information, Cancellation and Additional Charges) Regs 2013. This is your statutory right.

4.4.2               14 days’ notice but clause 4.3 has been implemented. FULL REFUND MINUS £200

4.4.3               More than 14 days’ notice but less than 1 month 60% DEDUCTION

4.4.4               1-3 months 70% DEDUCTION

4.4.5               3-6 months 80% DEDUCTION

4.4.6               6-11 months 90% DEDUCTION

4.4.7               11-Onwards months NO REFUND

4.6                  Where you make a cancellation of a course which has a start date of less than 4 weeks, we will be unable to pay a refund as it is difficult for us to re-fill the cancelled place within such a short time. We reserve the right to transfer into the name of another person or defer the start date, but this is purely at our discretion and on a case-by-case basis.

4.7                  The following courses are non-refundable outside of the 14-day period – Drivers CPC, Pass Protection, all forklift courses and HIAB.

4.8                  If a driving test is cancelled by the Driver Standards Agency with 3 days or less notice due to bad weather or a lack of examiner you will still be liable for the full costs of the instructor and vehicle hire as originally booked. It remains your responsibility to recover any costs and/or out of pocket expenses direct from the Driver Standards Agency.

4.9                  There is no pre-requisite for a theory test for the following courses: forklift, ADR and CPC and as such they are non-refundable once a booking has been confirmed.

5.1                  Training after 10 September 2009 incurs liability for CPC test and training costs and it is your responsibility to ensure you are qualified under the Driver CPC legislation. Before booking on any CPC modules please ensure your eligibility.

5.2                  We reserve the right to terminate courses immediately if we have reason to believe you are under the influence of alcohol or illegal drugs and all course fees will be forfeited. We also ask that if you are under medical care and have been prescribed medicine you consult your care provider to ensure they will not affect your driving.

5.3                  If you receive a driving ban prior to the onset of the course for whatever reason after you have secured a booking you will not be entitled to a refund.

5.4                  You will not be reimbursed for any cancelled or missed training where you are suffering from tiredness. For this reason, we do not recommend you work during the period of your training.

5.5                  We are subject to ever changing legislation and we will do our best to inform you of how this affects your course and any additional training courses or modules you need to take. This may mean that you will need to purchase additional courses.

5.6                  If one of our instructors believes you need additional training in the interests of road safety you will be responsible for the costs of such additions. You are responsible for completing the training within the timeframes and you must ensure your driving standards are of a satisfactory enough nature to pass the course within the designated times.

5.7                  It is a requirement of the DVSA and DVANI (depending on your location) that you provide them with confirmation of residency of more than 185 days. It is your responsibility to ensure you fulfil these criteria and any course cancellations on this basis will not be forfeited.

6.1                  Training can start at different times during the dates and we will notify you accordingly. Training on a 1:1 basis takes 4 hours and on a 2:1 basis we allocate 8 hours. We reserve the right to allocate either basis of training and/or time allocation.

6.2                  A C or C+E course runs for 16 hours inclusive of test time and can run between 2 and 6 days.

6.3                  We reserve the right to allocate either a manual or automatic vehicle. If you have a preference, please notify us immediately and we will do our best to accommodate your preference.

6.4                  Category C+E courses can be taken in an articulated vehicle or a Category C with a trailer. As with clause 6.3 the same licences are issued but we reserve the right to allocate the vehicle unless notified otherwise.

6.5                  Testing Procedures

The practical driving test has now been split into two parts – 3A (Off Road Procedures) & 3B (On Road Driving). If you fail the 3A test you will forfeit the 3B Driving test. This will not be refund, however the time slot scheduled for the 3B test will be continued as a lesson.

3A off road test – once passed the certificate last for 6 months – you will need to pass the 3B Driving test within this time frame.

7.1                  Nothing in these terms and conditions shall limit or exclude our liability for:

1. death or personal injury caused by our negligence or that of our employees, agents or subcontractors
2. fraud or fraudulent misrepresentation; or
3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 or any other liability which cannot be excluded by applicable law.

Subject to this clause 7.1 we will not be liable to you in contract, tort (including negligence), for breach of statutory duty arising under or in connection with these terms for loss of profit, loss of sales or business, loss of damage to good will or any indirect or consequential loss. Our total liability to you shall be limited to the charges you have paid for the training and courses.

7.2                  Breach of the terms implied by section 3 to 5 of the Supply of Goods and Services Act 1982 are to the fullest extent permitted by law excluded from these terms and conditions.

You have permission for temporary use of our website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you. Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely. We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright. You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them. If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made. If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

These terms and conditions shall be governed and construed in line with the law of England and Wales and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

Any personal data will only be process in line with the Data Protection Act 1998. We will not modify, amend or alter any personal data or disclose or permit to be disclosed to a third party unless specifically authorised to do so by you. We will take all technical and organisational measures against unauthorised or unlawful processing or accidental loss or destruction of your data.

We reserve the right to make amendments to these terms and conditions.
For any further legal advice concerning your rights we recommend you contact your local Citizen’s Advice Bureau